Customer Support

Talk with real people that
are willing to help you

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First class customer support

Our support team is comprised of people from the construction industry. With previous roles such as project manager, scheduler, superintendent, and project engineer, they will help you and your teams get the most out of ProPlanner throughout the lifespan of your projects.

impressive response times

Impressive Response Times

We are committed to responding quickly to user’s inquiries and have an average response time of 5 minutes.

industry experience


Not only do we answer your questions, but we work hard to understand your goals and help you and your teams continually improve their ability to schedule, plan and execute work.

support from real people

Support from real people

When you reach out to us, you’ll be able to contact a real human with just two clicks. Our staff is located in multiple time zones across the United States and Latin America.

Live Onboardings
& Trainings

Our committed staff of Customer Success Manager’s will ensure that you and your project teams receive in-depth trainings on how to use ProPlanner by showing you best practices and available resources for continued improvement.

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 Our Customer Support Manager training Blach Construction to use ProPlanner
Customer Support ProPlanner Bubble

Chat directly with our support team

On the bottom-right side of ProPlanner, you’ll find a support chat bubble at all times where you can chat directly with our support team and have answers to your questions in matters of minutes, not hours or days. We are here to help you get the most out of our product and achieve success in your projects.

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What our customers are saying

From billion-dollar companies to smaller family-owned business. They all believe that construction deserves a better scheduling and planning tool

Joanne Kulbacki
quoting review

Great tool to be able to keep our project schedule and lookaheads in the same platform instead of using 2-3 different solutions.

Joanne Kulbacki

Sr Project Manager

Jason Larkins

In my thirty years in the construction industry, this is the most intuitive scheduling platform that we have ever used at our company.

Jason Larkins

VP of Construction

Jason Larkins

ProPlanner isn’t just a scheduling software, it’s a support team. We thought implementation would be challenging, but thanks to their guidance, it’s now gaining traction.

John Doggett


Jason Larkins

It has changed the way that our team manages our project schedule. We are able to track deviations easily while keeping our trade partners informed and on track.

Jordan Yavari



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